1. General principle
Workspace packages are digital service credits. Refund requests are reviewed based on whether the service has started, whether credits have been used and the payment status.
2. Unused package credits
Refund eligibility depends on the workspace purchase state, credit usage and whether requested work has already started. Requests submitted within a reasonable period may be reviewed. If approved, the refund is processed according to the technical conditions of the payment method.
3. Used credits and started work
- AI Answer Tracker query credits that have already been used are not refundable.
- If an AI score improvement request has been taken into processing, the refund request may be partially or fully rejected because reporting or service work has started.
- Completed work with an uploaded report is not refundable.
4. Failed or duplicate payments
Failed, duplicate or system-created incorrect payments are reviewed by support. Verified duplicate payments may be refunded or corrected as account credit.
5. Crypto payments
Crypto refunds depend on the payment provider and network conditions because of network fees, exchange-rate differences and transfer constraints. TXID or payment hash details may be requested when needed.
6. How to request a refund
Send your request with your order number, account email and a short explanation to info@aivisibilitychecker.io.