1. Genel ilke
AI Visibility Checker plans provide access to digital features and usage quotas in the self-service SaaS platform. Refund requests are evaluated based on whether software access has been used, quotas consumed, payment status, and applicable payment provider rules.
2. Unused Plan Allowances
If paid software features or usage quotas have not been used after plan purchase, refund requests submitted within a reasonable period may be reviewed. Approved refunds are processed according to the provider and payment method used for the purchase.
3. Used Software Allowances
- If an AI/GEO query, analysis, or other metered software allowance has been used, that consumption may be considered when evaluating a refund.
- After paid plan features have been accessed and usage has begun, a refund request may be partially or fully denied.
- If a feature cannot be used because of a technical error, the support team will review the issue and evaluate an appropriate resolution or, when necessary, a refund option.
4. Incorrect or Duplicate Payments
Incorrect, duplicate, or system-generated erroneous payments are reviewed by the support team. Verified duplicate payments may be refunded or corrected as account balance.
5. Payment Provider
Refunds are processed within the transaction rules and technical capabilities of the payment provider used for the purchase. Account and transaction information may be requested when needed to verify the transaction.
6. How to Request a Refund
Send your refund request with the order number, account email, and a short explanation to [email protected] .